Fiona joined our bids and marketing team in 2015, bringing over 10 years’ bid management experience across the public and private sectors, including the nuclear industry, underpinned with APMP training and qualification.
Fiona now leads our active Client Listening Programme, to understand our current performance and gain insight into how we can improve still further, through a series of independent qualitative interviews with clients to measure satisfaction. The programme is designed to help us better understand how we are performing, what we do well, where we can improve, and where future opportunities might lie. By staying close to our clients during their customer journey with us, we are proactively looking at our service from our client’s perspective.
With extensive experience in bid management, stakeholder engagement, internal and external customer relations, Fiona has successfully led teams at Hydrock to deliver and win major multi-million pound tenders and frameworks, establishing ourselves as an engineering consultancy leader and partner of choice.